Covid-19: A message to our customers
Find out all the latest, essential information you need about our service and the steps we’re taking to keep our customers and colleagues safe.
Customer and colleague safety is our priority
The health and wellbeing of our advisors, customers and colleagues is so important to us and we want to reassure you that as we return to a normal way of living, we are still prioritising safety during our in home appointments.
We care that you and your household feel safe during your in-home appointment, so your local advisor will call you the evening before or on the day of your appointment to speak about any Covid-19 concerns you may have.
They will let you know how they can help you feel comfortable during your appointment.
Our advisors will also continue to carry safety clothing and will be happy to use this if you request them to do so.
Rearranging your appointment if you feel unwell
We are mindful of passing illnesses on. If you have made an appointment and feel unwell, are self-isolating, you or someone in your household has any symptoms of Covid-19, we'd appreciate if you call us on 1800 882916 to rearrange your appointment.
You can also amend your appointment online, using the link in your appointment confirmation email.
Our advisors will only come to work if they, and the rest of their household are free from Coronavirus symptoms. We’ll also call you on the day of your appointment to check that you and your household are also free from symptoms. We can easily reschedule your appointment if needed.
Your advisor will observe strict social distancing measures throughout your appointment
All of our advisors have safety clothing such as gloves, masks and shoe covers for your peace of mind
Your advisor will use disinfectant to wipe down any surfaces they have come into contact with once they’ve finished
We’re currently not taking cash or cheque payments, you can pay with your credit or debit card
You can order samples of your favourite fabrics ahead of your appointment so you can discuss them with your advisor. Your advisor can also order more samples during your appointment if something else catches your eye.
FAQs for showrooms and kiosks
Is my local showroom or kiosk open?
We are phasing the reopening of all our showrooms and kiosks. You can check which ones are open here.
My local showroom or kiosk is closed. When will it be open?
We have begun a phased reopening of all our showrooms and kiosks. You can check which ones are open here.
